Store policies
Warranty & Liability
The terms below describe Xform3’s published shelf warranty and insurance information. Keep your order details and contact Xform3 with questions about a specific shelf.
One-year shelf warranty
Xform3 provides a one-year warranty on its floating acrylic shelves. If you believe a shelf does not meet its specified requirements, is damaged, or differs from its description, contact Xform3 with your order number and a description of the issue.
Warranty questions are reviewed against the shelf ordered and the details of the concern. The warranty statement on this page does not establish a particular load rating. Shelf performance depends on its size, wall, mounting, installation and the distribution of weight.
Care and installation
Install the shelf using mounting hardware appropriate for the wall and the selected hole layout. Follow the hardware manufacturer’s instructions. Clean acrylic with a non-abrasive microfiber cloth and a cleaner identified as safe for acrylic.
Do not use abrasive compounds or treat the visual configurator as a structural approval. Ask Xform3 before installation if the delivered configuration or hardware differs from your order.
Commercial and product liability insurance
Xform3 Inc. carries commercial and product liability insurance. A certificate of insurance and further coverage information are available upon request. Contact us if your project requires insurance documentation.
Contact and applicable rights
For a warranty or product concern, contact Xform3 with the order number, shelf dimensions and clear photographs when relevant. Please allow Xform3 to review the concern before arranging a return.
Nothing on this page is intended to limit rights or remedies that cannot be excluded under applicable consumer-protection law.